Refund policy

We want you to love your ALVÉRA experience.

30-Day Return Policy
You have 30 days from the date of delivery to request a return.

To be eligible for a return:
• The item must be unused and in its original packaging
• Proof of purchase is required

Non-Returnable Items
Due to hygiene reasons, used oral care products cannot be returned.

Return Shipping
Customers are responsible for return shipping costs unless the item is defective or damaged.

Refunds
Once we receive and inspect your return, we will notify you. Approved refunds will be processed to your original payment method within 5–10 business days.

Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours of delivery with photo evidence.

Contact:
support@shopalvera.com